Owen Cakes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, create an account, contact us, or otherwise interact with us online.

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By using this website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information:

 

A. Information You Provide to Us

You may provide personal information when you:

• Place an order

• Submit a custom cake inquiry

• Contact us through the website

• Sign up for updates or marketing emails

• Create an account

• Communicate with us about an order, delivery, or customer service issue

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This information may include:

• name

• email address

• phone number

• billing address

• shipping address

• order details

• customization requests

• account login information

• any other information you voluntarily submit

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B. Payment Information

When you make a purchase, your payment information is processed by our third party payment processor. We do not store full payment card numbers on our own servers.

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C. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address

• browser type

• device type

• operating system

• pages visited

• date and time of visit

• referral source

• cookie and analytics data

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2. How We Use Your Information

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We may use your information to:

• process and fulfill orders

• communicate with you about your purchase, delivery, or pickup

• respond to inquiries and customer service requests

• manage your account

• provide custom cake quotes or order follow up

• improve our website, products, and customer experience

• send marketing emails or promotions if you opt in

• prevent fraud, misuse, or security issues

• comply with legal obligations

• enforce our terms and policies

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3. Cookies and Tracking Technologies

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We may use cookies, pixels, analytics tools, and similar technologies to:

• remember user preferences

• help the website function properly

• understand how visitors use the site

• improve performance and user experience

• measure the effectiveness of marketing efforts

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You can usually control cookies through your browser settings. Disabling cookies may affect parts of the website.

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4. How We Share Information

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We do not sell your personal information in the ordinary course of our business.

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We may share your information with trusted third parties only as needed to operate the business, including:

• website hosting and platform providers

• payment processors

• shipping and delivery providers

• email marketing providers

• analytics or website performance providers

• service providers who support our business operations

• law enforcement or government authorities if required by law

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We may also share information if necessary to protect our rights, users, business, or property.

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5. Payment Processing

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Online payments may be processed through third-party payment providers. Those providers collect and process payment information in accordance with their own privacy and security practices. We encourage you to review the privacy policies of any payment processor used on our site.

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6. Shipping and Order Fulfillment

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To fulfill and deliver your order, we may share necessary customer and shipping information with carriers, shipping platforms, packaging vendors, or logistics partners. This may include your name, shipping address, email address, phone number, and order details.

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7. Email and Marketing Communications

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If you subscribe to our mailing list or opt in to receive updates, we may send you promotional emails, product announcements, seasonal offers, and business updates. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

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We may still send non promotional communications related to your orders, account, or customer support.

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8. Data Retention

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We retain personal information only for as long as reasonably necessary to:

• provide our products and services

• fulfill transactions

• maintain business and tax records

• resolve disputes

• comply with legal obligations

• enforce our agreements

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When information is no longer needed, we will delete it or securely store it in accordance with applicable law.

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9. Your Privacy Rights

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Depending on where you live, you may have rights regarding your personal information, including the right to:

• request access to the personal information we have about you

• request correction of inaccurate information

• request deletion of your personal information, subject to legal exceptions

• opt out of certain data sharing or marketing practices

• request information about how your personal information is used

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To make a privacy request, contact us at: theowencakes@gmail.com

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We may need to verify your identity before completing certain requests.

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10. California Privacy Notice

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If you are a California resident, you may have additional rights under California law, including the right to:

• know what personal information we collect, use, disclose, or share

• request deletion of personal information, subject to exceptions

• request correction of inaccurate personal information

• opt out of the sale or sharing of personal information, if applicable

• not be discriminated against for exercising your privacy rights

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At this time, Owen Cakes does **not** sell personal information for money. If our practices change, we will update this Privacy Policy and provide any legally required notice.

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California residents may submit privacy requests by contacting us at: theowencakes@gmail.com

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11. Children’s Privacy

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Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have received personal information from a child under 13 without appropriate consent, we will delete that information.

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If you believe a child has provided personal information to us, please contact us at theowencakes@gmail.com.

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12. Data Security

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We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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13. Third Party Links and Services

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Our website may contain links to third party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website practices. When we make changes, we will post the updated version on this page and revise the Effective Date above.

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15. Contact Us

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If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Owen Cakes
Email: theowencakes@gmail.com
Website: www.owencakes.com